Erg fijn
"Matras voelt fijn, kind slaapt er lekker op."
Overall rating: 4.6710525 / 5 from 304 reviews.
AI Generated Review Summary
Customers appreciate the quality and comfort of the Evolution product, with many praising its ease of use and top-notch service. However, feedback on customer service is mixed.
Summary topics
- Customer Service (8%): The feedback is varied, with some praising the top service and others complaining about poor customer service.
- Product Quality (8%): Customers appreciated the quality, with multiple reviews mentioning its top quality and ease of use.
- Mattress Comfort (21%): Many customers brought up that the 'mattress' is super fijne, with words like 'prima' and 'top' being commonly used.
Review topics: ["delivery","size","quality","matras","mattress","service","baby","kwaliteit","levering","het","feeling","aankoop","aerosleep","sleep"].
Review highlights
- "Regarding the mattress baby is sleeping great." — Denisse T.
- "Prima matras met topper, fijne combinatie." — Sabine C.
- "Super zacht matras met kwalitatief goede toebehoren." — Suzanne D.
Reviews
Top
"Top"
— Demulder V. (5/5)
Super fijn matras
"Super fijn en zacht matras. Mooi en supersnel geleverd!"
— Juliette L. (5/5)
Fijn matras
"Heel fijn matras. Geeft goed gevoel dat ons dochtertje van 4 maanden niet kan stikken."
— Amy A. (5/5)
Matras
"Erg fijn matras"
— Sigrid H. (5/5)
Not good customer service
"I ordered the evolution mattress and the mattress protection 83×50 cm for my baby's co-sleeping bed and I got smaller sizes, which is not safe for my baby. I contacted the customer service by email 2 times, 8 days ago and 3 days ago and nobody answered me. Not professional. Hopefully my baby doesn't born earlier."
— Noelia (1/5)
Slechte klantenservice
"Ik had perongeluk een dubbele bestelling geplaatst. Gelijk via de mail contact opgenomen met aerosleep. Dezelfde dag nog reactie gekregen dat ze hebben geprobeerd de bestelling te annuleren, maar dat het niet zeker is of het was gelukt vanwege het automatisch verwerken van orders. Vervolgens maar één matras ontvangen, maar nooit mijn geld terug gehad voor de tweede matras. Meerdere malen per mail contact opgenomen, maar al weken geen reactie. Als ik probeer te bellen zijn ze door “uitzonderlijke omstandigheden” niet bereikbaar…."
— Marscha W. (5/5)
Everything wrong
"2 weeks trying to contact you! 😡 no telephone answer and no email answer! You have the worst service. You made a mistake with my order, you sent me wrong sizes, you don't answer my emails, my calls, I can't bring the product to a mail point to give you back cause I'm 34 weeks pregnant (with risk pregnancy) and my husband works all day long. Even if I have options to go, I have to pay the costs???? Are you kidding me? You made the mistake, you should come to pick it up! It's been almost 2 weeks since I contacted you for the first time and I have just 14 days to give back the product. That's amazing, sorry. I've never seen such a bad customer service."
— Noelia (1/5)
klantenservice onbestaande
"gereageerd in juli dat rits niet werkte, totaal geen reactie gehad"
— Lodewijk K. (1/5)
Slechte klantenservice
"Zeer tevreden over de matras maar niet over de klantenservice. Bestelling geleverd begin juli maar er ontbrak een hoeslaken. Al verschillende mails gestuurd (bellen gaat niet) maar gewoon geen response. . ."
— Kelly (1/5)
Q&A
